Returns and Exchange Policy

Returns and Exchange Policy

At The Brown Buffalo, we are a small, independently owned team committed to providing quality products and exceptional service. While our policies may not match the scale of larger corporations, we sincerely appreciate your understanding and support for small businesses. Thank you for choosing us!

Returns

We gladly accept returns of unused merchandise within 15 days of the purchase date for a full refund of the purchase amount (excluding shipping costs).

For any questions or assistance, feel free to contact our customer service team. We’re here to help and ensure you have the best experience possible.

Thank you for supporting The Brown Buffalo!

How to Initiate a Return

  1. Prepare your return:
  • Ensure the item is unused and in its original condition.
  • Include your order number and specify whether you are requesting a return or exchange.

2. Ship your item:

  • Customers are responsible for return shipping.
  • We highly recommend including a tracking number to ensure safe delivery back to us.

3. Processing your refund:

  • Once we receive and approve the return, we'll initiate the refund process and send you a confirmation email.
  • Refunds are typically processed within 3-5 business days, depending on your bank's processing time.

Important Notes

  • Custom-made bags, made-to-order products, sale items, promotions, and one-of-a-kind bags are non-refundable.
  • Shipping cots are non-refundable.

Exchanges

If you'd like to exchange an item, we will credit the original purchase amount towards the new product.