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    The Brown BuffaloThe Brown Buffalo
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    FAQ

    Manufacturing Transparency

    Do we still manufacture bags in the U.S.?

    The short answer, yes and no.

    The longer answer. Many of you may already know, or maybe this is new, that our founder Douglas Davidson has spent more than 30 years designing and manufacturing bags for over 50 global brands. For most of that time, production was overseas.

    Around 7 to 8 years ago, Douglas took a different path. He wanted to get hands-on again, close a gap he saw in research and development, and test a bold idea. "what if I made one bag here in the U.S.?" That one bag became five, then 30, then 300. With a small team, we proved it was possible.

    But as the brand grew, we faced three clear realities.

    • Our customers were impacted. As demand increased, so did orders and emails, and we could not keep up the way we wanted to.
    • Our strength is design and problem solving. The deeper Douglas went into small batch production, the further it pulled him from what he does best.
    • We could not meet our own standard. Competing with the best factories in the world requires more than passion. It takes specialized tools, efficiencies, and decades of scaled expertise.

    Then came COVID. Demand for our bags surged, but our ability to produce them locally could only stretch so far. Even when we partnered with nearby manufacturers, the results did not consistently meet our expectation that our bags should last a lifetime.

    If you have visited our workshop, you may have seen the “museum wall,” which holds bags dating back to the 1920s. Many mid-century nylon packs are still in remarkable condition today. But starting in the late 1990s and early 2000s, shifts in how products were made caused quality across the industry to decline. Douglas experienced those changes firsthand and committed to finding a better way.

    That is why, after careful reflection, he chose to partner with one of the best factories he has worked with in his career. Today, much of our production is in Cambodia, with Vietnam soon to follow. These factories are not just vendors, they are true partners. They have invested alongside us, acquiring the tools and capabilities we need to keep pushing design and durability forward.

    At the same time, our U.S. roots remain important. We will continue making limited runs here for special projects, elite operators, and athletes who contribute to our research and development.

    This next chapter allows us to deliver what we have always promised, bags built to perform, built to last, and built with no shortcuts. We are deeply grateful for everyone who has been part of this journey. Your passion, your pushback, and your loyalty keep us focused. Our commitment has not changed, to make the best bags possible. Always.

    Why are our bags expensive, even after moving production to overseas?

    It’s an important one. The assumption is that moving production to overseas should automatically reduce costs. The reality is very different.

    U.S. Manufacturing Reality
    When we first tried making our bags here in Costa Mesa, we saw firsthand why most U.S. factories struggle. Many are outdated, built for clothing production, not backpacks. The equipment is limited, the lack of operators, the operators that are here are skilled but in a completely different trade. Sewing a clothing and sewing a load bearing backpack are worlds apart. To scale here, we would have had to invest heavily in new machines and train a whole new workforce (that doesn't exist anymore) costs that would have doubled the price of each bag.

    Materials Haven’t Gotten Cheaper
    Most our materials were never U.S. made to begin with. Ballistic nylon is imported. Cordura’s base chemicals come from overseas. Dimension Polyant starts in Thailand before finishing in Connecticut. Even our foams, threads, and hardware are sourced globally. What’s changed is that we now use more premium materials than ever before, all the way down to the thread. Nothing about that is cheaper.

    Craftsmanship Overseas
    The factories we work with in overseas aren’t mass market sweatshops. They operate more like premium menswear facilities slower lines, stricter testing, extra reinforcement at stress points, and meticulous finishing. They’ve been using advanced equipment for decades, which means precision, consistency, and durability that U.S. factories simply couldn’t match without massive reinvestment.

    Small Brand Reality
    We don’t make hundreds of thousands of bags. Larger brands get volume discounts we don’t. Every roll of premium webbing, every sheet of foam, every zipper, we pay top price because our volumes are small. That cost shows up in the final product, but so does the quality.

    Why Our Bags Cost What They Do
    If we had priced our U.S. made bags at what they actually cost, they should have been nearly double. Overseas production didn’t make our bags cheaper it made them better. It allowed us to focus on building bags designed to last decades, not three to five years like most brands plan for.

    So yes, our bags are expensive. But they’re not expensive because of inflated margins. They’re expensive because we refuse to compromise on materials, on craftsmanship, on durability.

    Our commitment is simple, to build the best bags possible, wherever they’re made, always.

    How do we create the best bag possible for the people who trust us?

    When it came to scaling our production, the reality was that most U.S. factories hadn’t modernized their equipment. Many still rely on outdated machinery and methods that make sense for small runs, but not for building a global brand. For us to stay in the U.S., we would have had to invest heavily in new technology something we didn’t have the resources to do. It would have meant starting from scratch, learning as we went, rather than building alongside partners who have been mastering these tools for decades.

    By moving overseas, we aligned with manufacturing partners who’ve been using programmable sewing machines, automated cutters, and precision equipment since the beginning. These tools aren’t about cutting corners they’re about ensuring that every box-X tack, every seam, and every strap attachment is executed with the same strength and precision, bag after bag. This is how durability and consistency are born.

    But let’s be clear, this isn’t just about efficiency. It’s about craftsmanship at scale. The craft doesn’t disappear when you introduce modern machinery it evolves. A programmable pattern stitcher can repeat a reinforcement seam with perfect tension every time, but it still requires the eye and hand of a skilled operator to set it up, monitor it, and refine it. Our partners overseas are craftspeople in their own right, trained to use advanced tools that preserve the integrity of each design while elevating the quality beyond what would have been possible otherwise.

    For us, this decision wasn’t about chasing cheaper production. It was about honoring the craft, respecting the customer, and ensuring that every bag that leaves our workshop, whether built in Costa Mesa or overseas carries the same DNA, built to last, built with intent, and built for those who know.

    If you don’t produce in the U.S. at scale, what happens in your workshop?

    Our Costa Mesa workshop has never been about mass production it’s about research, development, and education. The space is where new ideas are born, tested, and refined before they ever reach a factory line overseas.

    In the workshop we:
    • Prototype and experiment. Every new design starts here. We test silhouettes, materials, hardware, and sewing techniques by hand before we ever commit to production.
    • Problem solve at the sewing machine. Decades of experience taught us that the best innovations often come from working directly with materials, not just behind a computer.
    • Build limited runs. From time to time we still make small batches here in the U.S., especially for research, elite operators, athletes, or special collaborations. These projects help us push boundaries and gather feedback in real world use.

    So while large scale production now happens in Southeast Asia with our trusted partners, the workshop remains the heart of The Brown Buffalo. It’s where ideas turn into reality, where we keep our hands on the craft, and where we continue to invest in the future of bag making.

    How do you choose which factories to work with?

    We only work with factories that share our values around quality, transparency, and craftsmanship. Our Founder, Douglas has spent over 25 years developing bags around the world, and those experiences taught us what separates a good factory from a great one. We choose partners who are willing to invest in new tools, processes, and testing standards so we can keep pushing durability and design forward.

    Do you switch factories often?

    No. In fact, our goal is the opposite. We believe in long term partnerships. That consistency allows us to refine products over time, train operators to our standards, and build a shared culture of continuous improvement. Switching factories often leads to inconsistency, and that’s not acceptable to us.

    What makes your factory partners different from mass market ones?

    Most mass market factories are built around speed and volume. The partners we work with are closer to premium menswear or technical outdoor factories where attention to detail, reinforced construction, and slower production lines lead to fewer imperfections. They approach each bag like a craft, not a commodity, and that difference shows in how our bags feel and how long they last.

    Labor & Ethical Manufacturing

    Are workers in your overseas factories treated fairly?

    Yes. The factories we work with are part of Guang Der Group, a vertically integrated manufacturer with about 15,000 employees across China, Vietnam, Cambodia, and Thailand.

    They emphasize social responsibility, health campaigns, and community care. For example, they’ve organized cancer screening programs for women and operated COVID test stations serving hundreds of thousands of people

    These initiatives show they prioritize worker well being and community health, not just output.

    Environmental Impact & Sustainability

    How sustainable is your manufacturing?

    We know bags have an environmental footprint, so we’re intentional about our partners. Guang Der Group is certified under programs like GRS (Global Recycled Standard) and participates in WWF’s Low Carbon Manufacturing Project, actively working to reduce carbon emissions.

    They’ve adopted lean manufacturing, digital material logistics, and automation to reduce waste and energy use.

    ORDERS

    Can I make a change to my order?

    We generally process orders within 1 the day the order is placed. Once we have processed your order, we will be unable to make any changes.

    Can I add items to my existing order?

    If we haven't already shipped your order we would be happy to add an additional item(s). Please emails us and include your order number and the item(s) you would like to add. If the item is in stock we will send over an invoice for the additional item. Once completed, we will include the item(s) in your order.

     Will I receive an order confirmation?

    Upon placing your order, you will receive an email confirmation at the email address you provided at checkout. If you did not receive an email, please add hello@thebrownbuffalo.com to your safe sender list.

    You can also login to your account on our website to check your order status.

     Can I pick up my order at the shop?

    At this time we are no longer offering in store pick up options. We hope to have this option available in the future.

    What is an international transaction fee?

    An international transaction fee is a fee charged to your credit card when the transactions require a currency conversion or is processed in another country. This is not charged on our behalf. Please contact your bank for further inquiries.

    Can I place a custom order?

    For custom inquiries please contact us with your name or company, product idea/ style, quantity needed, and date your order is needed by. 

    SHIPPING

    When will my order ship?

    All standard orders will ship approximately 3-5 business days after purchase and begin processing within 1 business day. Business days are Monday through Friday, excluding federal holidays within the United States.

    All preorder dates are subject to change and treated as estimates.

    How can I track my order?

    Your tracking number will be on your order confirmation email sent to the email provided at checkout, and on the order details when you login to your account.

    It may take up to 48 hours before your package is checked into the carrier's tracking system and are provided with the delivery status.

    Please note First Class International can take up to 21 business days. Please contact us if you have not received your order after 21 business days.

    How much is shipping?

    Shipping is determined by real-time costs that are calculated at checkout based on weight and destination. In other words, you will pay exactly what it costs to ship your order. This prevents overcharging that can incur with flat rate fees.

    Will I have to pay import duties and/or taxes?

    All international orders shipping outside of the US are subject to Value-Added Tax, import duties and/or taxes, which are imposed once your package arrives in your country.

    Can I change the shipping option on an existing order?

    Once an order is placed, the shipping provider is already working to process your order.

     Do I need to sign for my package?

    Your package will not require a signature for delivery. If you prefer your package to require a signature, please check the option at checkout.

    Please add Signature Confirmation to your order if there is any chance your package could be stolen after delivery, like if it sits on your porch or the complex holds packages at the front desk. WE WILL NOT REFUND OR REPLACE ORDERS THAT SHOW DELIVERED VIA TRACKING INFO..

     

    RETURNS

    What is your return/exchange policy?

    Since we're a small team and independently owned we are unable to offer the same policies as larger companies. We appreciate your understanding.

    We do accept returns on unused products within 30 days of receiving your order for a full refund in the amount of the purchase excluding shipping costs. We ask that customers arrange the return shipping of the product to the address below and suggest adding a tracking number to ensure your package arrives safely back to the shop.

    Please be sure to include your original packing slip, name, order number, and note that you would like to return your item(Without this your refund and processing will be delayed). Also, we do recommend adding a tracking number to ensure your package arrives at the shop safely.Please send all returns to the following address:The Brown BuffaloAttention: RETURNS662 E DyerSanta Ana, CA 92705

    After we receive your product back at our shop and approve the return/exchange, we will process your refund and send over a confirmation email. Your should receive your refund within 3-5 business days, dependent on the processing of your bank.

    Custom bags, made to order bags, custom alterations to existing silhouettes, sale items and one-off bags are non-refundable.
    Please note that any initial shipping costs cannot be refunded.

    WARRANTY

    If you say your bags last a lifetime, what does that mean?

    It means we design and test them to outlast typical lifecycles. Many brands design for 3–5 years of use, but we aim for decades. Lifetime doesn’t mean a bag will never show wear it means we’ll stand behind it, repair it, and keep it in service as long as possible. The materials and construction techniques we use are chosen with that standard in mind.

    Check out our Warranty Page for more information on what exactly is covered, and how to start a Warranty Claim.

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